If you wish to return your product, please email us at support@ellviour.com within 14 days of the delivery date. We will notify you of the approval or rejection of your return or exchange request.
Please specify which product you are interested in returning, and the reason for this return. Your feedback is valuable.
If 14 days have passed since the delivery date, we can’t offer you a refund or exchange.
Once the return or exchange is approved, we will accept the piece(s) up to 30 days after the return process is approved.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The customer is responsible for shipping costs associated with returns.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded. Sale items cannot be refunded.
We accept exchanges only if the item is:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ellviour.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We will notify you of the approval or rejection of your refund. Inspection of returns usually takes 7-10 business days from the day we receive the parcel, but it might take longer during busy periods.
Please email our team at support@ellviour.com if you would like to follow up on the status of your return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at support@ellviour.com for questions related to refunds and returns.